Corporate social responsibility (CSR), also known as corporate responsibility, corporate citizenship, responsible business, sustainable responsible business (SRB), or corporate social performance, is a form of corporate self-regulation integrated into a business model.

This new way of corporate working is used by Crown Mobile Communications Ltd on a daily basis. Crown Mobile embrace responsibility for the impact of their activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere.

Crown Mobile Communications is a Patron of the Chamber of Commerce Herefordshire and Worcestershire.

Furthermore Crown Mobile proactively promote the public interest by encouraging community growth and development with the inclusion of public interest into corporate decision-making, and the honoring of a triple bottom line: People, Planet, Profit.

Crown Mobile actively engages our consumers to recycle and we encourage this with the support from the following foundations.

• WEEE - Waste Electrical and Electronic Equipment
• WWF - World Wildlife Foundation. More information >>
• ROHS DIRECTIVE - Restriction of Hazardous Substances Directive & Lead Free Soldering
• NOKIA CARE - we:Recycle Instore Inititives. More Information >>

Ovi Green Explorer >>

Crown Mobile also gives back to the community by passing on our knowledge and experience in the telecommunications industry and by raising money for Charity Events organised by our partners.

A new Ofcom Regulation came into effect from 16th September 2009.

Crown Mobile Communications is fully compliant with Ofcom General Condition 23 which covers all mobile sales and marketing practices.

Ofcom General Condition 23 >>

Statement from Roger Adey MD
If you are unhappy with or have a complaint about any service you receive from Crown Mobile Communications or our staff I would like to hear from you. Please contact me personally by telephone on 02476 447 844 or by email, roger-adey(at)crownmobile.co.uk giving me all details.

We will, as we have been doing since 1993, always give a customer Best Independent Advice about which network, what tariff and which phone is the most suitable for their requirements.
We will ensure that, to best of our ability, that there is coverage in the areas that the customer wants to use the phone and that the amount for calls that they intend to make are commensurate with the tariff recommended. However, we can only work with the information that the customer provides and with the knowledge that the mobile phone networks do not guarantee continuous coverage nor continuity of service.
Before signing any network contract the customer will have the contract term and the minimum monthly cost explained to them.
If there is a promise of money or the supply of goods or service in the future after the signing of the contract this will be agreed in writing at the time of the customer committing to the contract and will be delivered at the time and in the manner stated on the Crown Mobile order form which the customer will sign and have a copy given to them together with the network contact.
In the event of the network not charging a customer the correct amount on their bill we will use our best endeavours to get this corrected with the network directly or if connected via a distributor seek their help to resolve the errors. We cannot be held responsible for the time that these corrections may take as we do not have direct control of the billing department of the network.
Should a customer be unhappy with any part of the service that they have received from Crown Mobile they may write to me with their problems and I will do my best to put matters right.

1.1 We work extremely hard to ensure our website is as accurate as possible and in order to achieve this our website is updated on most days.

1.2 However, we cannot guarantee the accuracy of the information supplied, especially things like product specifications, network tariffs, call charges, special offers and promotions which may change without prior notice, before or after you have placed an order with us.

1.3 Products, prices, offers, tariffs and promotions are only valid for the period they are displayed on our website (unless otherwise stated) – all of which are subject to availability. If any of these should change to your determent or become unavailable after you have placed an order with us (prior to despatch) we will contact you before proceeding with the order.

1.4 Pictures of products are for illustration purposes only. Specifications and/or colours may change without prior notice.